Use notifications, news and feedback
Track account activity, read product updates and send feedback without leaving the screen you are using.
The Feedback, News and Notifications rows near the bottom of the sidebar help you stay informed and contact MailGraf without leaving your account. Each one has a distinct purpose.
Keep up with notifications
Notifications covers account-specific activity such as import and export results, list checks, validation, campaign sends, payments, plan limits, API keys and sending safety. A red indicator and count appear beside the bell when something is unread.
Select the bell to open recent items. Filter them by All, Delivery, Contacts, Billing, Account or Lifecycle. When a notification has an action, its link takes you directly to the relevant screen.
Choose View all notifications for the complete history. The full page summarises Unread, Today and Needs attention, supports pagination and includes Mark all read.
Read product news
News shares new features, product improvements, blog content and practical tips. A blue indicator appears beside the megaphone when there is an update you have not seen. Opening the panel marks the news published so far as seen and clears the indicator.
Read recent items in the panel or choose View all news. On the full page, filter by New feature, Improvement, Blog or Tip. When an item has a supporting resource, Read more opens it in a new tab.
Send feedback
Feedback opens a window over the page you are using, so you can send a message without losing your place.
Choose a category
Select Bug, Suggestion, Question or Praise. The prompt below the message changes to match your choice.Write your message
Explain what you expected, what happened or what you would like improved. A message can contain up to 2,000 characters.Add an image when useful
Drop or choose up to three PNG or JPG images, or use Capture screenshot. Each file can be up to 10 MB.Check the contact option and send
Clear the contact checkbox if you do not want a reply by email. After Send feedback, MailGraf shows a reference number you can use for follow-up.
Review the details included with your message
Details included with your message explains the context that helps us identify the account and reproduce what happened. It shows the account, signed-in email, plan, current page, browser and interface language. MailGraf also adds the app version, device type and account role automatically.
You can expand and review the visible context before sending. Permission to contact you is a separate choice; clearing it does not stop the feedback from being submitted.
When capturing a screenshot
Your browser asks which window you want to share. MailGraf adds only the single frame you approve to the feedback.
Frequently asked questions
What is the difference between a notification and a news item?
Notifications concern activity and issues in your account. News covers new features, improvements, blog content and useful tips.
What do the red and blue indicators mean?
A red indicator beside Notifications means you have unread account activity. A blue indicator beside News means there is a product update you have not seen.
What details are sent with feedback?
MailGraf includes the account, email, plan, current page, app version, browser, device type, account role and interface language. You can expand the visible details before sending.
Do I have to attach a screenshot?
No. You can attach up to three PNG or JPG images, or capture your screen when the browser supports it.
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