Monitor automation performance

The Automations page shows the status, trigger and headline results for every flow. Open an automation and view its report when you need to understand how contacts are moving through individual steps.

Read the overview

The columns on the Automations page provide a quick summary:

• Status shows whether the automation is Draft, Active, Paused, Stopping or Archived.
• Entered shows how many contacts have entered the automation.
• Active shows contacts that have not yet reached the end.
• Completed is the number that reached the end of the flow.
• Updated shows when the automation was last changed.

The report counts each entry as an automation run. The current entry policy is once per contact, so the same contact does not enter this automation a second time.

Open the flow report

1. Open the automation from the Automations page

   The flow screen shows the active version and the current automation status.

2. Click View report

   The all-time report shows Entered, Currently active, Completed and Stopped or failed.

3. Review Step performance

   For each step, you can see how many contacts reached it, moved on or were skipped. Conditions show the Yes and No split while A/B steps show the A and B distribution.

The flow report explains how contacts progress through the automation. Detailed opens, clicks, bounces and unsubscribes for its emails remain in Campaigns reports.

Pause or resume the automation

To stop new entries temporarily or make changes, open the row menu and click Pause. While an automation is paused:

• New contacts do not enter the flow.
• The remaining duration is frozen for contacts on a Wait step.
• You can edit the flow and its email details.

Click Resume when you are ready. Waiting contacts continue with the time they had left. If you changed the flow, click Activate new version for new contacts; contacts already in the automation stay on the version they entered.

Stop the automation

To close an automation permanently, open its menu and click Stop. By default, new contacts stop entering while contacts already in the flow finish their remaining steps. The status is Stopping during this period and changes to Archived after the last run finishes.

If the contacts in the flow should leave immediately, select Also cancel contacts currently in the flow in the confirmation dialog. They exit and receive no further automation emails.

Delete an automation

Only Draft or Archived automations can be deleted. Click Delete in the row menu to remove the automation and its run history permanently. Results for emails that were already sent remain in reports.