Manage your plan and credits

Open Settings > Billing > Plan and credits. This tab shows your current plan, how much of your sending allowance you have used and your verification credits.

Know which plan you have

MailGraf has three kinds of plan, and the tab shows the name and limits of yours:

• Monthly plan: priced by how many emails you send a month. The allowance renews every month and contacts are unlimited.
• 12-month package: a set number of sending credits valid for 12 months, as Starter or Pro. It is sold in the app and by our team.
• Contact-based plan: priced by the number of contacts, as agreed in your order. Follow the contact limit and sending allowance shown for your plan.

Email verification credits are used to check addresses and clean your lists. They are separate from your sending allowance and are bought separately on every plan.

Buy a monthly plan

1. Choose your monthly volume

   Pick the number of emails you send in a month. For more than the highest volume, ask us for a custom quote.

2. Choose monthly or yearly payment

   Yearly payment costs the price of 10 months. Some volumes are offered with yearly payment only, and the screen shows this.

3. Complete the payment

   Your billing details come from your company information. Complete anything that is missing, confirm that you are buying for your business, accept the terms and pay by card. Your plan opens as soon as the payment goes through.

On the monthly plan, your allowance renews every month, also when you pay yearly. Allowance you do not use in a month does not carry over.

To send more, move to a higher volume at any time. You pay only the difference for the rest of your current billing period. A move to a lower volume starts from your next billing period.

Switch from monthly to yearly

If you pay monthly, you can switch to yearly at any time. In the Change your monthly volume card, set Billing period to Yearly. The card shows the yearly price, the amount taken off for the unused days of this month and what you pay today.

Click Switch to yearly and pay by card. Your yearly plan starts on the day you pay and runs for 12 months; your monthly subscription ends. Your sending allowance still renews every month. You cannot switch from a yearly plan back to monthly.

In the last 30 days of your yearly plan, the Renew your yearly plan card appears on the Plan and credits tab. When you renew, your new year starts on the day your current plan ends, so you do not lose any remaining days.

For billing details and payment records, see Manage company and billing details.

Renew or cancel

Unless you cancel, a monthly plan renews at the end of each billing period, at the current price on the renewal date. You get a reminder email 7 days before. A 12-month package renews for another 12 months at the price on the renewal date, and you get a reminder email 14 days and 7 days before. To stop a renewal, cancel it in Settings > Billing before the renewal date.

Manage a 12-month package

A package's sending credits are valid for 12 months from the purchase date. A package can also have a daily sending limit, which you are told when you buy it.

If you have a Starter package, the tab shows an Upgrade to Pro card with the difference for the months left on your package. Click Upgrade now and pay by card. Pro features open as soon as your payment is complete. Your sending credits and expiry date stay the same, and your package renews at the Pro price.

If your package credits run out before the end of the term, buy a new package to keep sending.

For the features of each plan, see Compare plan allowances.