Use the All contacts screen

Contacts > All contacts shows every contact in your account. You can search, filter and sort the table, then apply an action to several contacts at once. Click a row to open that contact's details. See Read a contact profile for a guide to the profile page.

The counters at the top are filters

Five cards appear above the table: Total, Active, Paused, Unsubscribed and Blocked. Each contact is counted in exactly one of the last four, so together they add up to Total. Click a card to show only the contacts in that group. Click Total to return to the full list.

Card	Who is in it
Active	Contacts you can email. Campaigns go only to them.
Paused	Contacts with emails paused for 30, 60 or 90 days. The contact or you can set the pause. When it ends, the contact moves back to Active by itself.
Unsubscribed	Contacts who unsubscribed, were unsubscribed or marked an email as spam. The Unsubscribe method column shows which: unsubscribe link, manual, imported or spam complaint. They need to opt in again before they receive emails.
Blocked	Contacts blocked by hand, whose emails bounced permanently (hard bounce) or whose address failed a check.

Searching or filtering by tag, engagement or date recalculates the counts for the new results.

Search, filter and sort

• Search by email or name narrows the results as you type. It also treats the Turkish dotted and dotless i as the same letter.
• All tags lets you choose one or more tags. Contacts with any of the chosen tags are listed. This filter appears after you create your first tag.
• All engagement lets you choose statuses (Hot, Cooling, Cold, New) and star ratings. You can tick more than one, for example 3, 4 and 5 stars together. The status summarises how the contact responded to the latest emails they received. Choosing a star rating also includes the half star above it: 4 stars lists contacts with 4 and 4.5 stars. This box appears on the Total, Active and Paused cards.
• On the Unsubscribed card it is replaced by Unsubscribe method (unsubscribe link, manual, imported, spam complaint) and Reason (the answer from the unsubscribe survey, or "No reason given"). The Blocked card has Block type (bounced, blocked by hand, failed address check). You can tick more than one.
• The date box, from All time and Today to Year to date, filters by the date the contact was added. On the Unsubscribed card it uses the unsubscribe date, on the Blocked card the block date.
• Download contacts saves the contacts currently on screen as a CSV file: the selected card, date range, search and box selections carry over exactly. The file also includes the unsubscribe date, unsubscribe method, reason and block type columns, and the job is listed on the Exports page. It needs permission to download contact data.
• Sort by Newest, Oldest, Recently updated, Engagement high-low or Name A-Z.
• Columns lets you choose which columns to display and arrange their order. MailGraf remembers your choices in the current browser.

What the columns mean

Column	Meaning
Contact	Shows the contact's name with their email address underneath. Click the row to open the profile.
Status	One badge per row: Active, Paused, Unsubscribed or Blocked. A paused contact shows the end date next to it; a contact blocked because of a bounce shows the reason.
Temperature	One of the four levels above. A dash appears if it has not yet been calculated.
Engagement	The engagement stars, out of 5. A dash appears if the contact has received fewer than 3 emails.
Last activity	The most recent recorded action for this contact.
Added	When the contact joined your account.

Source, Country and Updated are hidden by default. Turn them on under Columns.

Act on many contacts at once

Tick the boxes at the start of the rows. A bar appears at the bottom of the page showing how many contacts you selected. Use its Contact actions menu to start a bulk action:

• Add to list puts the selection into a list.
• Add tag applies an existing tag or creates a new one.
• Pause stops emails to the selected contacts for 30, 60 or 90 days. When the time is up, they start receiving emails again by themselves. A pause the contact set themselves stays as it is, and unsubscribed or blocked contacts are skipped because they receive no emails anyway.
• End pause ends a pause you set, straight away. It appears when your selection includes a contact you paused. Only the contact can end a pause they set themselves, from their own page.
• Block adds the contacts to the block list. If your selection includes a blocked contact, Remove from block list also appears. It removes only blocks added by hand; bounce and complaint blocks stay.
• Delete removes the selected contacts after a confirmation.

MailGraf reports how many contacts each action applied to and why any were skipped.

Example: a customer phones and says "please don't email me next month". Select the contact and choose Contact actions > Pause > 30 days. The contact moves to Paused and returns to Active after 30 days. The same option is in the Contact actions menu on a single contact's profile.

To unsubscribe someone, open their profile and choose Unsubscribe from Contact actions. This action is available for one contact at a time.