Manage your profile and security
Update your personal details and interface language, change your password and review security activity.
Your profile follows you across the MailGraf accounts you can access. It holds your name and interface language wherever you sign in. You do not need to repeat these choices when you switch accounts.
Update your profile
Open My profile
Open the user menu at the bottom left and click My profile.Edit your personal details
Enter your First name and Last name. Both fields are required.Choose the interface language
Select English or Türkçe under Interface language.Click Save
MailGraf stores the changes. The app switches to the language you selected.
Your email address, account role and account dates appear under Account and access. You cannot edit them in the profile form.
Change your password
Click Manage password and security
MailGraf opens the Security page.Complete the password fields
Enter your Current password, New password and Confirm new password.Click Change password
If the new passwords match, MailGraf saves the change and signs out every other device.
An error appears below the relevant field when the current password is wrong or the new passwords differ. Correct the entry and try again.
Review security activity
Security activity lists your recent successful sign-ins and password changes. Change your password if you see a sign-in you do not recognise.
Sign-in code for new browsers
While Sign-in code for new browsers is on, MailGraf emails you a 6-digit code when you sign in from a browser it does not recognise. A browser you verify is remembered for 30 days. It is on by default; turn it off with the switch on the Security page.
Frequently asked questions
Can I change my email address from my profile?
No. Your email address is read-only on this screen. Contact support if it needs to change.
What happens on my other devices after a password change?
MailGraf signs you out on every other device. Your session on the device used for the change remains open.
Will I be asked for a code when I sign in?
Yes, when you sign in from a browser we do not recognise. While Sign-in code for new browsers is on in Security, MailGraf emails you a 6-digit code. It is on by default.
Related articles
Was this helpful?
Still need help?
Write to us and a person will answer.
