Manage company and billing details
Update company and billing details, check your plan and download invoices.
Open Settings > Billing to update your company details or download an invoice. The same page also shows your plan and credit usage.
Save company information
Open Settings > Billing
The Company information tab opens first. Its counter shows how many required fields are complete.Enter the company details
Complete Company name, Business email, Company website, Address, City and Country.Complete the country fields
For Turkey, District, Tax office and Tax number are required. Other countries require Postal code. Tick I do not have a VAT number when this applies.Add invoice addresses
Enter any additional recipients under Invoice emails, separated by commas.Click Save changes
MailGraf stores the information and updates the completion counter.
MailGraf uses your company details on invoices and in the legal footer of your emails. Accounts with an active plan must complete the required fields before sending campaigns or activating automations.
Company details are not required for sending during a trial. Checkout asks for any missing invoice details when you buy a plan. A company website is optional at checkout, but you must add it to your company profile before sending with your plan.
Review plans and credits
In Plan and credits, check My plan for your current plan. The same tab shows usage and expiry dates for sending and verification credits.
Annual volume plans include sending credits valid for 12 months. Your contact count remains visible even if your plan has no contact limit. Active on your account lists the features you can use.
Credit validity
Send top-ups are valid for 30 days from purchase. MailGraf deducts sending credits automatically, using the allowance that expires first. Buying a top-up does not extend your existing plan.
Manage payment records
If Manage billing in Stripe appears in the Payment tab, use it to manage your saved payment methods. Your card is added on Stripe’s payment page at your first checkout. MailGraf does not display or store card details in its own interface.
Payment history shows the invoice number, date, status and total. Click Download PDF to save an invoice.
When online payments are disabled, the page explains that invoices are issued manually instead of showing payment controls. No invoices yet remains until the first invoice is created.
See Compare plan allowances for Starter and Pro features and usage limits.
Frequently asked questions
Can I send a test email before completing company details?
Yes. Missing company details do not prevent test emails. Accounts with an active plan must complete these details before sending campaigns or activating automations.
Who can edit company information?
Only users with the Owner or Admin role can edit it.
Where can I change the payment method?
If Manage billing in Stripe appears in the Payment tab, use it to manage your saved payment method. Your card is added at your first checkout.
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