Monitor delivery health
Review bounce and complaint rates, provider and recipient-domain results, sending domains and block list inventory.
The Deliverability report shows whether emails are reaching inboxes and highlights problems that can affect sender reputation. Review it regularly before your next campaign.
Read the delivery status
Delivery health shows Healthy, Under review or Paused. The same section gives your delivery, bounce and complaint rates.
MailGraf uses these thresholds:
- A 2% bounce rate produces a warning, 5% starts a review and 10% pauses sending.
- A 0.1% complaint rate starts a review and 0.5% pauses sending.
Reputation Guard pauses new sends when an account crosses a pause threshold. Find the source of the problem before sending another campaign.
Review providers and domains
Delivery rate by provider separates results for Gmail, Outlook, Yahoo, Yandex, iCloud and other providers. A drop at one provider can reveal an issue hidden by the account-wide average.
Recipient domains gives a more detailed view of the 15 email domains with the highest sending volume in the selected date range. Each row shows the send count and the delivery, unique open, unique click and bounce rates. When MailGraf recognises the provider behind a domain, its name appears beside the domain. Domains outside the first 15 are combined under Other domains.
Opens and clicks are unique per send, and automated clicks from security scanners are excluded. This helps you distinguish a problem at a particular recipient domain from a wider provider-level change.
Sending domain health marks each domain as Ready, Pending, Failed or Expired. These values do not use the selected date range. Click Domain settings to finish setup or investigate a failure.
Investigate bounces
Bounce reasons separates causes such as a missing or full mailbox, an oversized message or rejected content. A hard bounce means you should not send to that address again. A soft bounce can come from a temporary condition such as a full mailbox.
MailGraf adds hard-bounced addresses to the block list automatically. Block list inventory separates records created by bounces, complaints, unsubscribes, manual blocks and erasure requests.
Run a free bounce test before sending to a new list so that you can find these problems before the campaign goes out. If the estimated rate is above 5%, verify and clean your email list.
Complaint data
Complaint figures depend on feedback shared by the inbox provider. A low figure does not always mean that no complaints occurred.
Frequently asked questions
When does Reputation Guard pause sending?
MailGraf pauses sending automatically when the account crosses a 10% bounce rate or a 0.5% complaint rate.
What happens to a hard-bounced address?
MailGraf adds it to the block list automatically and excludes it from future sends.
Why might Gmail show few complaints?
Complaint data depends on provider feedback. Some providers, including Gmail, do not share individual spam reports.
What does the Recipient domains table show?
It shows the 15 email domains with the highest sending volume in your selected date range, together with sending, delivery, open, click and bounce results.
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