Export contacts and manage bulk jobs

Use Exports to prepare contact data as a CSV file. Use Bulk jobs when you need to apply the same change to many contacts and save the task for future use.

Export contacts

1. Open Exports and click New export

2. Choose what to export

   Choose All active contacts, All contacts, Lists, Segments, Tags, Unsubscribed contacts or Blocked contacts. If you choose a list, segment or tag, select the specific one you need. The dialog shows how many contacts match your choice.

3. Click Create export

   MailGraf prepares the export in the background. The status moves from Queued to Running and then Ready. When the file is ready, the Download button appears. The CSV file uses UTF-8 encoding.

To download a single list or segment directly, open its row menu. Choose Export CSV for a list or Export CSV for a segment. This prepares the file without adding it to the export queue. Export options appear only for roles with permission to download contact data. The Editor role cannot export contacts.

Create and run a bulk job

1. Open Bulk jobs and click New job

2. Define the job

   Give the job a Name. Choose Block list, Tag, List, Set a field value, Change permission or Delete contacts under Operation. For block list, tag and list operations, also choose whether to add or remove. Complete any additional fields required by the operation, such as the tag, list, field or new value.

3. Choose the scope

   Under Apply to, choose All active contacts, All contacts, Lists, Segments or Tags. The dialog shows how many contacts match your selection.

4. Click Create job

   The job is saved but has not run yet.

5. Click Run

   Check how many contacts will be affected in the confirmation dialog, then click Run now. The status moves from Queued to Running and then Done. You cannot start the same job again until its current run has finished.

The row menu includes Edit, History, Duplicate and Delete. History shows the date and number of contacts affected by each run. Deleting a job also removes its history, but it does not undo changes made to contacts by earlier runs.

The selection bar on All contacts applies a one-off action only to the contacts currently selected. A bulk job is saved with its name, operation and scope, so you can run the same job again later.